PAUL NAPPER leads a management psychology and executive coaching consultancy in Boston. His client list includes Fortune 500 companies, universities, and start-ups. He held an academic appointment and advanced fellowship position at Harvard Medical School. ANTHONY RAO is a cognitive-behavioral psychologist. He maintains a clinical practice, consults, and speaks nationally, appearing regularly as an expert commentator. For over 20 years he was a psychologist at Boston Children’s Hospital and an instructor at Harvard Medical School.