T&C HeroicOS

Earnings Disclaimer & Privacy Policy

Last updated: January 22, 2026

Welcome to Heroic. Heroic provides various programs, content, and tools to help people (“Customers” or “you”) become and be the best, most “Heroic” version of themselves (as modified, collectively, the “Heroic Programs”). The website at https://heroic.us (the “Site”), the mobile applications (the “Mobile Apps”), and the various other related content, tools, services, and other features, functions, software, applications, and websites (together with the Heroic Programs, the Site, and the Mobile Apps, collectively, the “Heroic Services”) are provided and operated, and are being made available to you, the other Customers, and the other users of any of the Services (collectively, “Users”) by Heroic Enterprises, Public Benefit Corporation (“Heroic”, “us”, or “we”). All defined terms used herein shall have the meanings prescribed to these terms in these Terms of Service.

IMPORTANT! THESE TERMS OF SERVICE (“TERMS”) GOVERN YOUR ACCESS AND USE OF THE HEROIC PROGRAMS, THE SITE, THE APPLICATIONS, AND THE OTHER HEROIC SERVICES. BY CLICKING “I AGREE”, DOWNLOADING, USING, CONFIGURING, OR ACCESSING THE HEROIC PROGRAMS, THE SITE, THE MOBILE APPS, OR ANY OF THE OTHER HEROIC SERVICES, OR OTHERWISE SIGNIFYING YOUR ACCEPTANCE OF THESE TERMS, YOU REPRESENT AND WARRANT THAT (A) YOU ARE AUTHORIZED TO ENTER THESE TERMS OF SERVICE, AND ARE DOING SO, (B) YOU CAN LEGALLY ENTER INTO THESE TERMS, AND (C) YOU HAVE READ AND UNDERSTAND AND AGREE THAT YOU SHALL BE BOUND BY THESE TERMS OF SERVICE AND HEROIC’S PRIVACY POLICY (BOTTOM OF THE PAGE)(THE “PRIVACY POLICY”) AND ALL MODIFICATIONS AND ADDITIONS PROVIDED FOR. IF YOU DO NOT AGREE TO THESE TERMS OF SERVICE OR THE PRIVACY POLICY, PLEASE DO NOT ACCESS OR USE ANY OF THE HEROIC PROGRAMS OR OTHER HEROIC SERVICES.

These Terms contain an Arbitration provision which will, with limited exception, require you to submit disputes you have against Heroic to binding and final arbitration. You will only be permitted to pursue claims against Heroic on an individual basis, not as a plaintiff or class member in any class or representative action or proceeding; and you will only be permitted to seek relief (including monetary, injunctive, and declaratory relief) on an individual basis.

1. Eligibility.

TO ACCESS AND USE THE HEROIC PROGRAMS, THE SITE, THE MOBILE APPS AND THE OTHER HEROIC SERVICES, YOU MUST BE AT LEAST 13 YEARS OF AGE. BY CLICKING "I AGREE," ACCESSING AND USING THE HEROIC PROGRAMS OR ANY OF THE OTHER HEROIC SERVICES, YOU REPRESENT THAT:

YOU HAVE NEVER PREVIOUSLY BEEN SUSPENDED OR REMOVED FROM THE HEROIC PROGRAMS, OR ANY OF THE OTHER HEROIC SERVICES;

YOU CONFIRM THAT YOU ARE OF LEGAL AGE TO FORM A BINDING CONTRACT WITH HEROIC;

YOU WILL COMPLY WITH THESE TERMS AND ALL APPLICABLE LOCAL, STATE, NATIONAL AND INTERNATIONAL LAWS, RULES AND REGULATIONS; AND

YOU ARE NOT A COMPETITOR OF HEROIC AND DO NOT INTEND TO USE THE HEROIC PROGRAMS, OR ANY OF THE OTHER HEROIC SERVICES, FOR REASONS THAT ARE IN COMPETITION WITH THE HEROIC SERVICES OR OTHERWISE TO REPLICATE SOME OR ALL OF THE HEROIC SERVICES FOR ANY REASON.

2. Privacy.

Your privacy is important to Heroic. Our goal is to make the Heroic Programs and the other Heroic Services as good, useful and rewarding for you as possible. In order to do that, Heroic may collect and process information from you when you use the Heroic Programs or any of the other Heroic Services. Heroic will collect certain personally identifiable information from you as set forth in more detail in our Privacy Policy, which you can find at the bottom of this page. By accessing or using the Heroic Programs or any of the other Heroic Services, you agree that Heroic may collect, use and disclose, as set forth in the Privacy Policy, the information you provide when you access or use the Heroic Programs or any of the other Heroic Services, and in some cases, information that is provided by or through any of the Heroic Services.

3. HeroicOS, Programs, and Other Offerings

3.1 Heroic Offerings

Heroic currently provides the following offerings to help you become and be the best, most “Heroic” version of yourself and close the gap between who you are and who you are capable of being, as more particularly described on the Sites:

(a) HeroicOS Lifetime Membership. HeroicOS is Heroic’s primary product and is offered as a lifetime membership (the “HeroicOS Lifetime Membership”). The HeroicOS Lifetime Membership provides ongoing access to Heroic’s digital platform, including core content, tools, and features made available through the Heroic Services. “Lifetime” refers to the lifetime of the product offering as made available by Heroic, not the lifetime of any individual Customer.

(b) Programs. Heroic also offers structured training experiences and other course-based offerings (collectively, “Programs”). Programs may include, without limitation, HWIT, Mastery, and Heroic Coach. Each Program is designed as a defined experience with specified modules, lessons, resources, and/or schedules as described at the time of purchase. Program access includes the content available for that Program at the time of purchase. Future updates or expansions may be offered separately as optional upgrades unless explicitly included.

(c) Workshops and Events. Heroic offers live and virtual workshops, instructor training, and other events on specific dates. Each event includes its own schedule, participation requirements, and cancellation or refund window as outlined below or in the applicable checkout terms.

(d) Physical Goods and Merchandise. Heroic may offer books, apparel, or other physical products through its Sites or events.

3.2 Accessing and Using the Heroic Services

(a) To access and use certain parts of the Heroic Services, including HeroicOS and certain Programs, you must register and create an account.

(b) You may access and use the Heroic Services through the Sites and the Mobile Apps. To access and use the Heroic Services through the Mobile Apps, you must first download the Mobile App onto your phone or other mobile device from the Google Play Store or the Apple App Store (the “App Store”).

(c) In registering and creating an account, you agree to (i) provide true, accurate, current, and complete information about yourself as prompted during the registration and account creation process (“Registration Data”), and (ii) maintain and promptly update the Registration Data, including the information associated with your payment method, to keep it true, accurate, current, and complete. You are responsible for all activities that occur under your account. If you provide any information that is untrue, inaccurate, not current, or incomplete, or Heroic has reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, Heroic has the right to suspend or terminate your account and prohibit you from accessing and using the Heroic Services. You agree not to create an account using a false identity or information, or on behalf of someone other than yourself. You agree that you shall not have more than one account. You agree not to create an account or access the Heroic Services if you have been previously removed or banned by Heroic.

(d) When accessing the Heroic Services through a Mobile App downloaded from an App Store, you acknowledge and agree that: (i) these Terms are between you and Heroic, not the App Store; (ii) the App Store has no obligation to provide maintenance or support services; (iii) the App Store is not responsible for addressing any claims relating to the Mobile App; and (iv) you must comply with all applicable third-party terms of service, including the Apple App Store Terms and Conditions or Google Play Terms of Service.

3.3 App Store Purchases

Purchases through the Apple App Store or Google Play are billed and managed by Apple or Google. Heroic does not have access to, and cannot cancel, prorate, or refund charges processed by Apple or Google. Any refund requests for App Store purchases must be directed to the applicable App Store.

4. Fees, Payments, and Refunds

4.1 Fees Overview

The current fees for the HeroicOS Lifetime Membership, Programs, workshops, events, and merchandise are listed at https://heroic.us (the “Fees”). Heroic may update Fees at any time as described in Section 4.3.

4.2 Payments and Taxes

(a) Payments. All Fees are due at the time of purchase or registration, as applicable. You authorize Heroic to charge your chosen payment method for all applicable Fees.

(b) Payment Processing. Payments are processed through third-party providers such as Stripe or the applicable App Store (each, a “Payment Processor”). Your payments are subject to the Payment Processor’s terms of service. You agree to provide accurate billing information and authorize Heroic to share relevant transaction data for processing.

(c) Future Services. Fees apply only to the HeroicOS Lifetime Membership, Program, event, or product purchased and do not guarantee access to future content, services, features, or offerings not included in your purchase.

(d) Trials & Introductory Offers. If Heroic offers a free trial or introductory pricing for any portion of the Heroic Services, the offer will convert to a paid purchase at the then-current rate unless cancelled before the trial or introductory period ends. Refund eligibility for converted purchases is governed by Section 4.4.

4.3 Changes in Fees and Payment Methods

Heroic may adjust Fees or introduce new charges at any time by posting updates on its Sites or notifying you by email. Continued use of the Heroic Services after such notice constitutes acceptance of the updated Fees.

4.4 Refunds

(a) HeroicOS Lifetime Membership. You may request a refund for the HeroicOS Lifetime Membership within fourteen (14) days of your initial payment. After fourteen (14) days from the initial purchase, Fees for the HeroicOS Lifetime Membership are non-refundable, except where required by applicable law.

(b) Programs.

• Mastery: Refunds are available within fourteen (14) days of initial payment.

• HWIT and Heroic Coach: Refunds are available within thirty (30) days of initial payment.

After the applicable refund window, Program Fees are non-refundable unless a verified technical or service issue prevented delivery. When refunds are not available, Heroic may offer a credit, reschedule, or transfer at its discretion.

(c) Workshops and Events. Workshops and other Heroic events are refundable (in full or in part) based on the event-specific refund schedule provided at checkout. Within thirty (30) days of the event date, Fees are non-refundable but may be transferred to another participant or credited toward a future event. If Heroic cancels an event, all related Fees will be refunded in full.

(d) Physical Goods and Merchandise. Refunds are available for defective, damaged, or unopened items returned within thirty (30) days of delivery. Heroic may issue replacements or credits in place of cash refunds at its discretion.

(e) Refund Method & Timing. Approved refunds are issued to the original payment method only. Processing times vary (typically 5–10 business days). Currency conversion differences, bank fees, and third-party charges are non-refundable.

(f) Disputes, Chargebacks, and Abuse. If a payment is disputed through a payment provider, Heroic will not issue a refund while the dispute is active. If the dispute is resolved in Heroic’s favor, no further refund will be issued. Heroic may suspend accounts or deny future refunds where fraud, misuse, or excessive chargebacks are reasonably detected.

(g) Contact. To request a refund or remedy, contact support@heroic.us with proof of purchase and a brief description of the issue. Heroic will acknowledge receipt and respond within five (5) business days.

Nothing in this section limits any statutory consumer rights that cannot be waived under applicable law.

5. Grant of Rights; Unauthorized Use

5.1 Grant of Rights

Subject to your compliance with all terms and conditions set out in these Terms, Heroic hereby grants to you a limited, non-exclusive, non-transferable, freely revocable right to access and use the Heroic Programs, the Sites, and the other Heroic Services solely as permitted by these Terms.

5.2 Prevention of Unauthorized Use

Heroic reserves the right to exercise any lawful means it deems necessary to prevent unauthorized access to or use of the Heroic Programs or other Heroic Services, or the circumvention of such services, including, without limitation, technological barriers, IP mapping, and contacting your Internet Service Provider (ISP) regarding such unauthorized use.

6. Additional Policies

When accessing or using any of the Heroic Services, you may be subject to additional posted policies, guidelines, or rules applicable to the Heroic Programs, the Sites, or other Heroic Services (as modified from time to time, the “Policies”). All such Policies are hereby incorporated by reference into these Terms.

7. Respecting Other People’s Rights

Heroic respects the rights of others, and so should you. You agree to treat all other Users, including other Customers, with respect.

8. Modification of These Terms

Heroic reserves the right, at its sole discretion, to change, modify, add, or remove portions of these Terms at any time by posting the amended Terms to the Sites or other Heroic Services. If Heroic updates these Terms, it will update the “Last updated” date at the top of the Terms. You should review these Terms and any incorporated Policies periodically.

Your continued use of the Heroic Programs or other Heroic Services after the posting of changes constitutes your binding acceptance of such changes. If a change materially modifies your rights or obligations (including applicable fees), Heroic will use commercially reasonable efforts to notify you, which may include notice via the Heroic Services, email, or similar mechanisms such as updating this page. Where required, Heroic may require your affirmative acceptance of the updated Terms before they take effect.

Except where otherwise stated or required by law, amended Terms become effective thirty (30) days after posting. If you do not agree to the updated Terms, you must immediately discontinue use of all Heroic Services.

To the extent any modification is not permitted under applicable law, the prior most recent valid version of the Terms shall continue to apply.

9. Digital Millennium Copyright Act

It is Heroic’s policy to respond to notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act. Additional information is available at https://heroic.us/DMCA/. Notices must comply with the requirements of 17 U.S.C. § 512(c)(3).

Heroic reserves the right to terminate, without notice, any User’s access to the Sites or Heroic Services if that User is determined to be a repeat infringer. Heroic accommodates and does not interfere with standard technical measures used by copyright owners to protect their materials.

10. Prohibited Conduct

By accessing or using any Heroic Programs or other Heroic Services, you agree not to:

10.1 Access or use the Heroic Programs or Services for the benefit of anyone other than yourself, including selling, reselling, sublicensing, or distributing content except as expressly permitted by these Terms.

10.2 Provide services that are similar to, competitive with, or derived from the Heroic Programs or other Heroic Services.

10.3 Copy, disclose, or distribute any data or content available through the Heroic Services, including through scraping or automated means.

10.4 Interfere with, circumvent, or disable security or technological features of the Heroic Services or attempt unauthorized access.

10.5 Use bots or automated systems to access, download, send, or manipulate content or data.

10.6 Take any action that imposes or may impose an unreasonable or disproportionately large load on Heroic’s infrastructure.

10.7 Upload invalid data, viruses, worms, or other malicious software.

10.8 Impersonate any person or entity or misrepresent affiliation.

10.9 Use the Heroic Services for unlawful, abusive, deceptive, or inappropriate activities.

10.10 Use the Heroic Services for commercial solicitation purposes.

11. Third-Party Sites

The Sites or Heroic Services may include links or references to third-party websites or services (“Third-Party Sites”) as a convenience. Heroic does not endorse and is not responsible for Third-Party Sites or their content, products, or services.

Any interactions with third parties are solely between you and the third party. Access and use of Third-Party Sites is entirely at your own risk.

12. Mobile and Data Services

You are responsible for any mobile or data charges incurred in connection with accessing or using the Heroic Programs or other Heroic Services. If you are unsure of applicable charges, consult your service provider before use.

13. Termination; Terms of Use Violations

13.1 Heroic

Heroic may, in its sole discretion and for any or no reason, suspend or terminate your access to any Heroic Programs or other Heroic Services and remove associated information at any time, with or without notice. Heroic shall not be liable for any such termination.

Heroic may cooperate with law enforcement or comply with legal requests relating to suspected violations. Suspected fraudulent, abusive, or illegal activity may be referred to appropriate authorities.

13.2 You

Your sole remedy for dissatisfaction with the Heroic Programs, the Sites, the Heroic Services, or these Terms is to discontinue use. You may terminate your use of the Heroic Services at any time.

14. Ownership; Proprietary Rights

The Heroic Programs, Sites, and Heroic Services are owned and operated by Heroic. All content, software, designs, text, audio, video, graphics, and other materials (the “Materials”) are protected by U.S. and international intellectual property laws.

Except as expressly authorized, you may not copy, modify, distribute, display, perform, or create derivative works from the Materials. All rights not expressly granted are reserved by Heroic.

You grant Heroic a non-exclusive, worldwide, perpetual, irrevocable, royalty-free license to use, reproduce, modify, distribute, and otherwise exploit any feedback, comments, or suggestions you provide relating to the Heroic Programs or Services, without compensation.

15. Indemnification

You agree to indemnify, defend, and hold harmless Heroic, its affiliated companies, contractors, employees, agents, and its third-party suppliers, licensors, and partners from and against any third-party claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use or misuse of the Heroic Programs, the Sites, or any of the other Heroic Services; (b) any violation by you of these Terms; or (c) any breach by you of the representations, warranties, and covenants made by you herein. Heroic reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify Heroic, and you agree to cooperate with Heroic’s defense of these claims. Heroic will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it.

16. No Warranties; Disclaimers

16.1 No Warranties

TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, HEROIC AND ITS AFFILIATES, CONTRACTORS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, THIRD-PARTY PARTNERS, LICENSORS, AND SUPPLIERS (COLLECTIVELY, THE “HEROIC PARTIES”) DISCLAIM ALL WARRANTIES, STATUTORY, EXPRESS, OR IMPLIED, WITH RESPECT TO THE HEROIC PROGRAMS, THE SITES, AND THE OTHER HEROIC SERVICES, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS, AND WARRANTIES ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. WITHOUT LIMITATION TO THE FOREGOING, HEROIC PROVIDES NO WARRANTY OR UNDERTAKING, AND MAKES NO REPRESENTATION OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, THAT THE HEROIC PROGRAMS, THE SITES, OR THE OTHER HEROIC SERVICES WILL MEET YOUR REQUIREMENTS OR ACHIEVE ANY INTENDED RESULTS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THE HEROIC PARTIES OR THROUGH THE HEROIC PROGRAMS, THE SITES, OR THE OTHER HEROIC SERVICES WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN.

16.2 “As Is” and “As Available” and “With All Faults”

YOU EXPRESSLY AGREE THAT THE HEROIC PROGRAMS, THE SITES, AND THE OTHER HEROIC SERVICES, AND ANY DATA, ASSESSMENTS, RESULTS, INFORMATION, THIRD-PARTY SOFTWARE, CONTENT, THIRD-PARTY SITES, SERVICES, OR APPLICATIONS MADE AVAILABLE IN CONJUNCTION WITH OR THROUGH ANY OF THE HEROIC PROGRAMS OR THE OTHER HEROIC SERVICES ARE PROVIDED ON AN “AS IS,” “AS AVAILABLE,” AND “WITH ALL FAULTS” BASIS, WITHOUT WARRANTIES OR REPRESENTATIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED.

16.3 Platform Operation and Content

THE HEROIC PARTIES DO NOT WARRANT THAT THE DATA, RESULTS, CONTENT, FUNCTIONS, OR ANY OTHER INFORMATION OFFERED ON OR THROUGH THE HEROIC PROGRAMS, THE SITES, OR ANY OF THE OTHER HEROIC SERVICES, OR ANY THIRD-PARTY SITE, WILL BE UNINTERRUPTED OR FREE OF ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS, NOR DO THEY WARRANT THAT ANY OF THE FOREGOING WILL BE CORRECTED.

16.4 Accuracy

EXCEPT AS SPECIFICALLY PROVIDED IN WRITING BY HEROIC, THE HEROIC PARTIES DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OF, OR THE RESULTS OBTAINED FROM, THE HEROIC PROGRAMS OR ANY OF THE OTHER HEROIC SERVICES OR ANY THIRD-PARTY SITE IN TERMS OF CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE.

16.5 Harm to Your Mobile Devices

YOU UNDERSTAND AND AGREE THAT YOU USE, ACCESS, DOWNLOAD, OR OTHERWISE OBTAIN TRAINING, INFORMATION, MATERIALS, RESULTS, OR DATA THROUGH THE HEROIC PROGRAMS, THE SITES, OR ANY OF THE OTHER HEROIC SERVICES, OR ANY THIRD-PARTY SITE, AT YOUR OWN DISCRETION AND RISK, AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR PROPERTY (INCLUDING YOUR MOBILE DEVICES) OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OR USE OF SUCH MATERIAL OR DATA.

17. Limitation of Liability and Damages

17.1 Limitation of Liability

UNDER NO CIRCUMSTANCES, INCLUDING NEGLIGENCE, WILL THE HEROIC PARTIES BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, RELIANCE, OR EXEMPLARY DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES ARISING FROM ANY UNSUCCESSFUL COURT ACTION OR LEGAL DISPUTE, LOST BUSINESS, LOST REVENUES, LOSS OF ANTICIPATED PROFITS, OR ANY OTHER PECUNIARY OR NON-PECUNIARY LOSS OR DAMAGE OF ANY NATURE WHATSOEVER) ARISING OUT OF OR RELATING TO THESE TERMS OR RESULTING FROM YOUR USE OR INABILITY TO USE THE HEROIC PROGRAMS, YOUR USE OF THE SITES, OR ANY OF THE OTHER HEROIC SERVICES, OR ANY THIRD-PARTY SITE, OR ANY OTHER INTERACTIONS WITH HEROIC OR ANOTHER CUSTOMER OR OTHER USER, EVEN IF HEROIC OR A HEROIC AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IN SUCH CASES, HEROIC’S LIABILITY WILL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

17.2 Limitation of Damages

IN NO EVENT WILL THE HEROIC PARTIES’ TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF THE HEROIC PROGRAMS, THE SITES, OR ANY OF THE OTHER HEROIC SERVICES OR THESE TERMS, OR YOUR INTERACTION WITH HEROIC, ANOTHER CUSTOMER, OR OTHER USER (WHETHER IN CONTRACT, TORT INCLUDING NEGLIGENCE, WARRANTY, OR OTHERWISE), EXCEED THE GREATER OF: (A) $100; OR (B) AN AMOUNT EQUAL TO THE FEES (IF ANY) PAID BY YOU DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE DATE OF THE CLAIM.

17.3 Release for Disputes Between Users

If you have a dispute with any other Customers, Users, or third parties, you hereby release Heroic and the other Heroic Parties from all claims, demands, and damages (actual and consequential) of every kind and nature, whether known or unknown, arising out of or in any way connected with such disputes. If you are a California resident, you waive California Civil Code Section 1542, which states: “A general release does not extend to claims which the creditor does not know or suspect to exist in their favor at the time of executing the release, which, if known, would have materially affected their settlement with the debtor.”

17.4 Third-Party Sites

THESE LIMITATIONS OF LIABILITY ALSO APPLY WITH RESPECT TO DAMAGES INCURRED BY YOU AS A RESULT OF ANY PRODUCTS OR SERVICES SOLD OR PROVIDED BY THIRD PARTIES OTHER THAN HEROIC AND ACCESSED THROUGH OR ADVERTISED ON ANY OF THE HEROIC PROGRAMS, THE SITES, OR ANY THIRD-PARTY SITES.

17.5 Basis of the Bargain

YOU ACKNOWLEDGE AND AGREE THAT HEROIC HAS OFFERED THE HEROIC PROGRAMS AND THE OTHER HEROIC SERVICES, SET ITS PRICES, AND ENTERED INTO THESE TERMS IN RELIANCE UPON THE WARRANTY DISCLAIMERS AND LIMITATIONS OF LIABILITY SET FORTH HEREIN; THAT SUCH DISCLAIMERS AND LIMITATIONS REFLECT A REASONABLE AND FAIR ALLOCATION OF RISK BETWEEN YOU AND HEROIC; AND THAT THEY FORM AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN YOU AND HEROIC. HEROIC WOULD NOT BE ABLE TO PROVIDE THE HEROIC PROGRAMS OR THE OTHER HEROIC SERVICES TO YOU ON AN ECONOMICALLY REASONABLE BASIS WITHOUT THESE LIMITATIONS.

17.6 Limitations by Applicable Law

CERTAIN JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF YOU RESIDE IN SUCH A JURISDICTION, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS. IN SUCH CASES, THE LIMITATIONS OR EXCLUSIONS OF WARRANTIES, REMEDIES, OR LIABILITY CONTAINED IN THESE TERMS SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

18. United States Export Controls

You agree not to import, export, re-export, or transfer, directly or indirectly, any part of the Heroic Programs or the other Heroic Services, or any underlying intellectual property, information, or technology, except in full compliance with all applicable United States, foreign, and other export control laws and regulations, and with Heroic’s prior written approval where required.

19. Miscellaneous

19.1 Notice

Heroic may provide you with notices, including notices regarding changes to these Terms, by email or by postings within the Heroic Programs, the Sites, or the other Heroic Services. Notice by email will be deemed given twenty-four (24) hours after the email is sent, unless Heroic is notified that the email address is invalid. Notices posted on the Sites or other Heroic Services will be deemed given thirty (30) days following the initial posting.

19.2 Waiver

The failure of Heroic to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by Heroic.

19.3 Dispute Resolution

If a dispute arises between you and Heroic, the goal is to provide a neutral and cost-effective method of resolving the dispute quickly. Accordingly, you and Heroic agree that any dispute, claim, or controversy at law or in equity arising out of or relating to these Terms, the Heroic Programs, the Sites, the Mobile Apps, or any of the other Heroic Services (a “Dispute”) will be resolved in accordance with this Section 19.3 or as otherwise agreed by you and Heroic in writing. Before initiating formal dispute resolution, Heroic strongly encourages you to first contact Heroic directly to seek a resolution.

(a) Choice of Law. These Terms shall be governed in all respects by the laws of the State of Texas, without regard to its conflict of law provisions. EACH PARTY IRREVOCABLY AND UNCONDITIONALLY WAIVES, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ANY RIGHT TO A TRIAL BY JURY IN ANY LEGAL ACTION, PROCEEDING, OR CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR ANY OF THE HEROIC PROGRAMS.

(b) Arbitration and Class Action Waiver

PLEASE REVIEW CAREFULLY. THIS AFFECTS YOUR LEGAL RIGHTS.

(i) Arbitration

YOU AGREE THAT ALL DISPUTES BETWEEN YOU AND HEROIC (WHETHER OR NOT SUCH DISPUTE INVOLVES A THIRD PARTY) ARISING OUT OF OR RELATING TO THESE TERMS OR ANY OF THE HEROIC SERVICES, INCLUDING WITHOUT LIMITATION YOUR PRIVACY RIGHTS, SHALL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION IN ACCORDANCE WITH ITS RULES. YOU AND HEROIC EXPRESSLY WAIVE ANY RIGHT TO A TRIAL BY JURY.

Any arbitration shall be conducted in English, and the place of arbitration shall be Travis County, Texas. Your arbitration fees and your share of arbitrator compensation shall be governed by the applicable arbitration rules. Discovery and rights to appeal in arbitration are generally more limited than in court, and other rights that you and Heroic would have in a judicial proceeding may not be available in arbitration. You may bring disputes only on your own behalf.

Neither you nor Heroic shall participate in a class action or class-wide arbitration for any disputes covered by these Terms. YOU ARE GIVING UP YOUR RIGHT TO PARTICIPATE AS A CLASS REPRESENTATIVE OR CLASS MEMBER ON ANY CLASS CLAIM AGAINST HEROIC, INCLUDING ANY RIGHT TO CLASS ARBITRATION OR CONSOLIDATION OF INDIVIDUAL ARBITRATIONS. You also agree not to participate in claims brought in a private attorney general or representative capacity, or in consolidated proceedings involving another Customer, User, or third party, where Heroic is a party.

This arbitration provision is governed by the Federal Arbitration Act and not by any state arbitration law. Arbitration may be conducted in person, through written submissions, by phone, or online. The arbitrator must follow applicable law, and any award may be challenged if the arbitrator fails to do so. Judgment on the arbitrator’s award may be entered in any court of competent jurisdiction. The arbitrator shall not have authority to award damages, remedies, or relief that conflict with these Terms.

(ii) Judicial Forum for Disputes

If the agreement to arbitrate is found not to apply to you or your claim, you and Heroic agree that any judicial proceeding (other than small claims actions) shall be brought exclusively in the federal or state courts located in Travis County, Texas. Both you and Heroic irrevocably consent to venue and personal jurisdiction in such courts. Notwithstanding the foregoing, Heroic may seek equitable relief in any court with proper jurisdiction.

(iii) Survival

This arbitration agreement shall survive the termination of your access to or use of the Heroic Programs or other Heroic Services and the termination of your relationship with Heroic.

(c) 30-Day Right to Opt-Out

You have the right to opt out of the arbitration provisions set forth in this Section by sending written notice of your decision to opt out to support@heroic.us within thirty (30) days of your first use of any Heroic Service or acceptance of these Terms. If you do not timely opt out, you will be bound to arbitrate disputes in accordance with these provisions. If you opt out, Heroic will also not be bound by the arbitration provisions.

(d) Improperly Filed Claims

All claims against Heroic must be resolved in accordance with this Section. Claims filed contrary to this Section shall be deemed improperly filed. If you file such a claim and fail to promptly withdraw it after written notice from Heroic, Heroic may recover reasonable attorneys’ fees and costs incurred, up to $15,000.

(e) Prevailing Party

In any arbitration, legal action, or proceeding arising out of or relating to these Terms, the Privacy Policy, the Heroic Programs, or any of the other Heroic Services, the prevailing party shall be entitled to recover its reasonable attorneys’ fees, expenses, and court costs, in addition to any other relief to which it may be entitled.

(f) Limitation on Time to File Claims

ANY CLAIM OR CAUSE OF ACTION ARISING OUT OF OR RELATING TO THESE TERMS, THE PRIVACY POLICY, THE HEROIC PROGRAMS, THE OTHER HEROIC SERVICES, OR YOUR RELATIONSHIP WITH HEROIC MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CLAIM ACCRUES. OTHERWISE, SUCH CLAIM IS PERMANENTLY BARRED.

19.4 Severability

If any provision of these Terms or any incorporated Policies is held to be unlawful, void, or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

19.5 Relationship of the Parties

Nothing in these Terms creates a partnership, joint venture, franchise, agency, or employment relationship between the parties. You remain an independent party, and neither party is authorized to act on behalf of the other.

19.6 Assignment

You may not assign or transfer these Terms or any rights granted hereunder without Heroic’s prior written consent. Heroic may assign these Terms without restriction. Any attempted assignment in violation of this Section shall be void.

19.7 Survival

Upon termination of these Terms, any provision which by its nature or express terms should survive shall survive, including but not limited to Sections 1, 2, 4.4, and 9 through 19.

19.8 Headings

Headings are for convenience only and do not affect interpretation.

19.9 Entire Agreement

These Terms, together with the Privacy Policy and any incorporated Policies, constitute the entire agreement between you and Heroic regarding the subject matter herein and supersede all prior agreements or understandings.

19.10 Geographic Restrictions

Heroic is based in Texas, United States. Heroic makes no representation that the Heroic Programs or other Heroic Services are appropriate or available for use outside the United States. Accessing the Heroic Services from outside the United States is at your own initiative and risk, and you are responsible for compliance with local laws.

19.11 Electronic Communications

You consent to receive communications from Heroic electronically and agree that all agreements, notices, disclosures, and other communications provided electronically satisfy any legal requirement that such communications be in writing.

19.12 Disclosures

The Heroic Programs, the Sites, and the other Heroic Services are offered by:

Heroic Enterprises, Public Benefit Corporation

9901 Brodie Lane

Austin, TX 78748

Email: support@heroic.us

California residents may request this information in writing and are entitled to applicable consumer rights notices. California users may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.

Earnings Disclaimer and Privacy Policy

Last updated: January 22, 2026

FTC Earnings Disclaimer

In the interest of being FTC compliant:

You should assume that if you click on any link on Heroic.us at any time, we may receive compensation. If we are not receiving direct financial compensation from links or products mentioned on this site, you should assume that we are receiving other benefits. If we mention any product or service of any type, you should assume that we received access to such product or service at no cost, and that this relationship may influence how it is discussed.

Overview

Thank you for choosing to be part of our community at Heroic Enterprises, Public Benefit Corporation ("Company," "we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices, please contact us at support@heroic.us.

When you visit **https://www.heroic.us/** (the "Website") or otherwise use any of our services (the "Services"), we appreciate that you are trusting us with your personal information. We take that trust seriously. This privacy notice explains what information we collect, how we use it, and what rights you have in relation to it. If you do not agree with any part of this notice, please discontinue use of our Services.

This privacy notice applies to all information collected through our Services, including the Website, as well as related services, sales, marketing, or events.

What Information Do We Collect?
How Do We Use Your Information?
Will Your Information Be Shared With Anyone?
Do We Use Cookies and Other Tracking Technologies?
Do We Use Google Maps?
How Long Do We Keep Your Information?
How Do We Keep Your Information Safe?
What Are Your Privacy Rights?
Controls for Do-Not-Track Features
Do California Residents Have Specific Privacy Rights?
Do We Make Updates to This Notice?
How Can You Contact Us About This Notice?
How Can You Review, Update, or Delete the Data We Collect From You?

1. What Information Do We Collect?

Personal Information You Disclose to Us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide when you register on the Website, express interest in our products or Services, participate in activities on the Website, or contact us directly.

The personal information we collect depends on the context of your interactions with us, the choices you make, and the features you use. This may include:

Personal Information Provided by You.

Names, phone numbers, email addresses, mailing addresses, usernames, passwords, billing addresses, payment information, contact preferences, user images, user-generated content (such as comments or posts), and other similar information.

Payment Data.

If you make purchases, we may collect data necessary to process your payment, such as your payment instrument number and associated security code. Payment data is processed and stored by third-party payment processors, including Stripe, ProfitWell, Onboardflow, Apple App Store, and Google Play. Their privacy policies are available at:

All personal information you provide must be accurate, complete, and current. You are responsible for notifying us of any changes.

Information Automatically Collected

In Short: Some information is collected automatically when you use our Website.

We automatically collect certain information when you visit, use, or navigate the Website. This information does not directly identify you but may include device and usage information needed to maintain security, functionality, and analytics.

This information may include:

Log and Usage Data.

IP address, browser type and settings, device information, operating system, referring URLs, activity logs, pages viewed, feature usage, timestamps, and system activity or error reports.

Device Data.

Information about the device you use to access the Website, such as device identifiers, hardware model, operating system, internet service provider or mobile carrier, and system configuration.

Location Data.

Approximate or precise location data derived from IP address or device settings. You may opt out of location collection through your device settings, though doing so may limit certain functionality.

We also collect information through cookies and similar technologies, as described later in this notice.

AI Coach

We value your privacy and are committed to protecting your data. User interactions with our AI-powered features, including questions and responses, are securely stored in a private database accessible only to authorized Heroic personnel. This information is not monitored in real time and is reviewed only when necessary for purposes such as improving service quality, performance, or reliability. User data is handled confidentially and with appropriate technical and organizational safeguards.

2. How do we use your information?

In Short: We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

We use personal information collected via our Website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.

We use the information we collect or receive:

To facilitate account creation and logon process. If you choose to link your account with us to a third-party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process for the performance of the contract.
To post testimonials. We post testimonials on our Website that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and the content of the testimonial. If you wish to update, or delete your testimonial, please contact us at support@heroic.us and be sure to include your name, testimonial location, and contact information.
Request feedback. We may use your information to request feedback and to contact you about your use of our Website.
To enable user-to-user communications. We may use your information in order to enable user-to-user communications with each user's consent.
To manage user accounts. We may use your information for the purposes of managing our account and keeping it in working order.
To send administrative information to you. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.
To protect our Services. We may use your information as part of our efforts to keep our Website safe and secure (for example, for fraud monitoring and prevention).
To enforce our terms, conditions and policies for business purposes, to comply with legal and regulatory requirements or in connection with our contract.
To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
Fulfill and manage your orders. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Website.
Administer prize draws and competitions. We may use your information to administer prize draws and competitions when you elect to participate in our competitions.
To deliver and facilitate delivery of services to the user. We may use your information to provide you with the requested service.
To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.
To send you marketing and promotional communications. We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. For example, when expressing an interest in obtaining information about us or our Website, subscribing to marketing or otherwise contacting us, we will collect personal information from you. You can opt-out of our marketing emails at any time (see the "WHAT ARE YOUR PRIVACY RIGHTS" below).
Deliver targeted advertising to you. We may use your information to develop and display personalized content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness.

3. Will your information be shared with anyone?

In Short: We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

We may process or share your data that we hold based on the following legal basis:

Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

More specifically, we may need to process your data or share your personal information in the following situations:

Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Other Users. When you share personal information (for example, by posting comments, contributions or other content to the Website) or otherwise interact with public areas of the Website, such personal information may be viewed by all users and may be publicly made available outside the Website in perpetuity. Similarly, other users will be able to view descriptions of your activity, communicate with you within our Website, and view your profile.

4. Do we use cookies and other tracking technologies?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.

5. Do we use Google Maps?

In Short: Yes, we use Google Maps for the purpose of providing better service.

We use Google Maps APIs (which is subject to Google’s Terms of Service) as part of certain features of the Services. You may find the Google Maps APIs Terms of Service here. To find out more about Google’s Privacy Policy, please refer to this link. We obtain and store on your device ("cache") your location. You may revoke your consent anytime by contacting us at the contact details provided at the end of this document.

6. How long do we keep your information?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law. No purpose in this notice will require us to keep your personal information for longer than the period of time during which users have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information or securely store it until deletion is possible.

7. How do we keep your information safe?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Website is at your own risk. You should only access the Website within a secure environment.

8. What are your privacy rights?

In Short: In some regions, such as the European Economic Area, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.

In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note, however, that this will not affect the lawfulness of the processing before its withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

If you are a resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

If you are a resident in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.

If you have questions or comments about your privacy rights, you may email us at support@heroic.us

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can reach out to the team at support@heroic.us

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with applicable legal requirements.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Website. To opt out of interest-based advertising by advertisers on our Website, visit http://www.aboutads.info/choices/.

Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list, however, we may still communicate with you, for example, to send you service-related emails that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes. To otherwise opt out, you may:

Access your account settings and update your preferences.
Contact us using the contact information provided.

9. Controls for Do-Not-Track features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

10. Do California residents have specific privacy rights?

In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.

California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with the Website, you have the right to request removal of unwanted data that you publicly post on the Website. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Website, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g. backups, etc.).

CCPA Privacy Notice

The California Code of Regulations defines a "resident" as:

(1) every individual who is in the State of California for other than a temporary or transitory purpose and

(2) every individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory purpose

All other individuals are defined as "non-residents."

If this definition of "resident" applies to you, we must adhere to certain rights and obligations regarding your personal information.

What categories of personal information do we collect?

We have collected the following categories of personal information in the past twelve (12) months:

Category	Examples	Collected
A. Identifiers	Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address and account name	YES
B. Personal information categories listed in the California Customer Records statute	Name, contact information, education, employment, employment history and financial information	YES
C. Protected classification characteristics under California or federal law	Gender and date of birth	YES
D. Commercial information	Transaction information, purchase history, financial details and payment information	YES
E. Biometric information	Fingerprints and voiceprints	NO
F. Internet or other similar network activity	Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems and advertisements	YES
G. Geolocation data	Device location	YES
H. Audio, electronic, visual, thermal, olfactory, or similar information	Images and audio, video or call recordings created in connection with our business activities	NO
I. Professional or employment-related information	Business contact details in order to provide you our services at a business level, job title as well as work history and professional qualifications if you apply for a job with us	NO
J. Education Information	Student records and directory information	NO
K. Inferences drawn from other personal information	Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual's preferences and characteristics	NO

We may also collect other personal information outside of these categories instances where you interact with us in-person, online, or by phone or mail, in the context of:

Receiving help through our customer support channels;
Participation in customer surveys or contests; and
Facilitation in the delivery of our Services and to respond to your inquiries.

How do we use and share your personal information?

More information about our data collection and sharing practices can be found in this privacy notice.

You may contact us by referring to the contact details at the bottom of this page.

If you are using an authorized agent to exercise your right to opt-out, we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf.

Will your information be shared with anyone else?

We may disclose your personal information to our service providers pursuant to a written contract between us and each service provider. Each service provider is a for-profit entity that processes the information on our behalf.

We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be "selling" of your personal data.

Heroic Public Benefit Corporation has not disclosed or sold any personal information to third parties for a business or commercial purpose in the preceding 12 months. Heroic Public Benefit Corporation will not sell personal information in the future belonging to website visitors, users and other consumers.

Your rights with respect to your personal data

You can ask for the deletion of your personal information. If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or her right to free speech, our compliance requirements resulting from a legal obligation or any processing that may be required to protect against illegal activities.

Right to be informed - Request to know

Depending on the circumstances, you have a right to know:

whether we collect and use your personal information;
the categories of personal information that we collect;
the purposes for which the collected personal information is used;
whether we sell your personal information to third parties;
the categories of personal information that we sold or disclosed for a business purpose;
the categories of third parties to whom the personal information was sold or disclosed for a business purpose; and
the business or commercial purpose for collecting or selling personal information.

In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request.

Right to Non-Discrimination for the Exercise of a Consumer's Privacy Rights

We will not discriminate against you if you exercise your privacy rights.

Verification process

Upon receiving your request, we will need to verify your identity to determine that you are the same person about whom we have the information in our system. These verification efforts require us to ask you to provide information so that we can match it with information you have previously provided us. For instance, depending on the type of request you submit, we may ask you to provide certain information so that we can match the information you provide with the information we already have on file, or we may contact you through a communication method (e.g. phone or email) that you have previously provided to us. We may also use other verification methods as the circumstances dictate.

We will only use personal information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for the purposes of verification. If, however, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity, and for security or fraud-prevention purposes. We will delete such additionally provided information as soon as we finish verifying you.

Other privacy rights

you may object to the processing of your personal data
you may request correction of your personal data if it is incorrect or no longer relevant, or ask to restrict the processing of the data
you can designate an authorized agent to make a request under the CCPA on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with the CCPA.
you may request to opt-out from future selling of your personal information to third parties. Upon receiving a request to opt-out, we will act upon the request as soon as feasibly possible, but no later than 15 days from the date of the request submission.

To exercise these rights, you can contact us by referring to the contact details at the bottom of this document. If you have a complaint about how we handle your data, we would like to hear from you.

11. Do we make updates to this notice?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date, and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

12. How can you contact us about this notice?

If you have questions or comments about this notice, you may email us at **s upport@heroic.us** or by post to: